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Job Purpose:

Responsible for Tracking productivity, resource utilization and output quality, Measure efficiency, consistency, and standardization in operations.

Focus on reducing errors and enhancing deliverable standards as well as Gauge how well operations support customer satisfaction and loyalty

Continuous process improvement and Enforcement of compliance

Key Responsibilities:

Internal Business Processes

Develop and implement internal control frameworks, policies, and procedures to ensure compliance with regulatory requirements and industry standards.

Conduct internal control reviews to identify areas of potential risk, fraud, or non-compliance.

Coordinate centralization and standardization of operational processes across the bank and in conjunction with other quality control functions of the bank

Collaborate with departmental managers and process owners to address control deficiencies and implement corrective actions.

Continuous Process Improvements and efficiencies in operations – Responsible for the delivery of day to day support, working with other stakeholders to provide technology solutions, process improvement efforts and standardization across the organization.

Proactively reviewing Operational findings raised by Audit and Risk & Compliance department and ensure corrective action is taken and all issues are closed.

Act as the Operations coordinator for all audits and examinations, including spot checks, and facilitate cordial relationship between operations and Audit and Risk

Provide training and guidance to employees on internal control principles, policies, and procedure

Prepare and present detailed reports on control deficiencies and remediation efforts

Snap check: Independently conduct global snap checks, Departmental, branches, units on a monthly basis. Tracking, monitoring, and closure of control assurance findings arising from planned /Ad-hoc reviews.

Tacking and Review of all organizational procedure manuals as applicable

Financial

Revenue Assurance: Seal and Ensure no income leakage and any exemptions are escalated to various and relevant head of departments.

Review of reconciliation of all relevant bank ledgers and suspense accounts.

Customer and Markets

Ensure consistent and faster turn-around of service delivery within SLA -Continuous review of service level agreement in order to meet customer expectations.

Maintain working relationships with other departments in order to retain niche and penetrate new markets.

Champion/support initiatives that will simplify and attract business (all units to have).

Knowledge; Skills and Experience required for this Role

University Degree from a recognized University.

Minimum of 8 years’ experience in Bank Operations.

Detailed knowledge of Banking procedures and International best banking practice.

Excellent analytical and problem-solving skills

Proficiency in core & other banking System.

Proactively highlight opportunities for improving current processes and procedures.

Identify change opportunities within own work/business unit that lead to improved business results.

Ability to make decisions by assessing the importance, urgency and risk associated with each situation and taking

actions which are timely and in the best interest of the Bank.