Job Description

Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.

Supervise and coach team members’ performance toward achieving exceptional guest service.

Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.

Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.

Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.

Demonstrate Accor core values in all interactions.

Ensure employees receive the required training and support to effectively perform their roles.

Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews.

Assist in the preparation of preventive housekeeping maintenance reports and analyses.

Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.

Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.

Participate in hotel committees.

Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.

Perform any other duties, tasks, and assignments within your department as required.

Qualifications

Hospitality degree

At least 2 years housekeeping experience in a luxury hotel environment required

At least 1 year supervisory experience is preferred; basic training skills are required

Excellent communication and organizational skills

Ability to work well under pressure

Experience with Property Manager and Microsoft office suite of programmes is an asset

Demonstrated strong attention to detail and the ability to meet exacting standards

Proven ability to focus attention on guest needs, remaining calm and courteous at all times