JOB DESCRIPTION

Reporting to the Manager – IT Networks the position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

RESPONSIBILITIES

Advises on the communications requirements of installed and planned networked information systems. 

Carries out surveys to establish network connection requirements. 

Maintain system standards and procedures on network related issues and technically enforce the same.

Working with the Digital Engineering team on providing various cloud solutions and integrations. 

Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger. 

Monitors, administers and maintains network security, countermeasures for availability and safety

Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. 

Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and  new products and services

Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary. 

Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.

Implements and administers the SFC internet connection, mail gateways and security.

Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader.

Documentation of network, network design hardware and software inventory.

QUALIFICATIONS

Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure. 

A solid background in Linux/Unix and Windows server system administration

Understanding of cloud infrastructure and security requirements

Deep Knowledge of Voice Systems – call Manager, Genesys 

Knowledge and integration of SIP and PSTN.

Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE) 

Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS) 

Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls. 

Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment

Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies

Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired

Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses

Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).

Basic understanding of dynamic routing protocols a plus.

Good working knowledge of basic firewall configuration concepts (ACL, NAT/PAT, routing statements, ports, protocols, VPNs

General exposure to firewalls, switches, routers, and other networking devices.

Knowledge of cisco Voice systems including cisco call manager, Webex